Help is needed please

[HEARNETOfficial]

Square is taking my sales for my clients but is not ever depositing into our account. I’ve requested help many times to learn how to straighten this out but it’s futile so far. . I’ve been a long time client of Square since they started and this is not a very honest transaction I am experiencing somehow. . I’ve  requested help and to speak with a human with no support from Square to do so. I am 71 with a traumatic injury and not in good health and this service has become toxic for me unless there is one human available to finally help me please. I would appreciate your support to clarify what is going on! I give up. I have no idea what to expect. KP Hear

[ryanwanner]

Hello @HEARNETOfficial 

We can't get into account specific information here in an open forum, but I do have a couple of ideas that could be the problem:

• Your account may have been flagged. This could be anything from a fraudulent transaction (especially if you use the Square Card) to multiple chargebacks to a transaction that is waaaay out of the normal transaction amounts you process. Your best bet is to continue to call in until you get someone who actually understands what's going on. When this happened to me about a year ago, I continually called and emailed for three days before getting to someone who got it.
• Did you recently change bank accounts? Check all your settings at Dashboard -> Account & Settings -> Business Information -> Bank Accounts and make sure everything is still correct. Also, Square did just update this screen to allow for multiple accounts, so your account info may not have made the switch over.
• With Instant Transfers, if something happened on one of the transfers and it was unsuccessful, Square won't transfer to that debit card again until you go in to re-verify that's the card you want to use. You can verify that info at Dashboard -> Account & Settings -> Business Information -> Transfers
• Check your email to make sure that Square didn't send you an update about your accounts. It may have been placed into your spam folder.

I hope one of these options solves your issue! If not, your best bet is to continue to pound on customer support until you find someone who can actually get to the bottom of this. Good luck!