Customer paid over the phone issue

[Qualityair1]

I had a customer pay by phone today I had to manually enter the card. It was approved and I sent her a receipt.  It doesn’t show the balance on my square card. Any typical reason why? I never had to do a manual enter on here yet. Anyone that can help it would be appreciated 

[ashc]

Hi @Qualityair1,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. 

The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further.