Hey @WendyB,
Sorry to hear you're having trouble processing a payment. While we can't look into private transaction information via our public Seller Community forum, please call our support team on 1800 760 137 for more help with this. Lines are open Mon-Fri, 9am-5pm Melbourne time.
One thing I will say though, is if you have a sudden and unexpected large transaction from an online buyer than continues to decline, be very cautious it's not a fraudulent transaction, and take whatever measures you deem necessary to ensure it's legitimate. Large declined online transactions can be an indicator that something may not be right with the transaction. Read our guide on best practices for eCommerce, and please call our team for further help with this one!
Seamus
Square, Australia
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