We understand that the idea of fighting a chargeback, or payment dispute, can be a burden when you’re running a business. At Square, we help alleviate this stress by managing most of the dispute process for you.
Over the last few years, we’ve offered a program called “Chargeback Protection” that covers sellers’ dispute losses up to $250 per month. We're no longer offering this coverage.
Why are we making this change?
After reviewing data and speaking to thousands of sellers, we learned that our other dispute management features—listed below—are more valuable to merchants than the Chargeback Protection program.
What does this mean for you?
Although Chargeback Protection is no longer available, we’re still focused on saving you time and money throughout the disputes process, at no added cost. We plan to do this by investing more in the following features:
- Dedicated disputes experts to help you put together dispute challenges and deal with banks on your behalf, so you can focus on your next sale.
- Our Disputes Dashboard to help you keep track of active and past disputes all in one place.
- Build Your Contract to help you get paid, set expectations with customers, and avoid potential disputes altogether.
With these features, we’ve been able to save Square sellers more than $330 million in won disputes since 2011. If a cardholder disputes one of your payments somewhere down the line, we’ll still be here to help you build the best challenge case possible.
Learn how to prevent chargebacks ahead of time >
