Closing one of my accounts without any further information from Square

"We periodically review accounts to ensure customer security. Instant transfer will be available once we complete this review (typically one business day)."

Got this message from Square but no reason as to WHY. Also there are funds in this account so I do not know WHEN the funds will be transferred. Anyone else running into this?

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Square Community Moderator

Hi there, @thefly,

 

We are sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to continue to work with our Customer Success team directly. They should have sent you an email with specific information about your account status and actions that need to be taken. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.

Ellie
Community Moderator, Square
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They have not emailed me as to why they are closing that one account. They're holding a good sum of funds so you can understand my frustration, I'm sure.

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