Cant Set my account info up. I think it thinks i am in US but im in canada.

As my title says everytime I try to setup my account it says I am not entering a valid phone number and when I try to put in my address to verify who I am it is not allowing me to enter a Canadian address or postal code.

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Square Community Moderator

Hi, @TheWindowCrew ! 

 

I'm sorry for this frustration! Can you post a screenshot to show us what you are seeing? This will help me troubleshoot better. 😄

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Square Community Moderator

From what I can see, @TheWindowCrew , it is showing your account is set up for the United States as the country. 

 

Here’s what to check:

 

1. Correct Country Selection

Make sure you’re signing up on the Canadian version of Square. If you're on the U.S. site by accident, it won’t accept Canadian phone numbers or postal codes.

If everything seems correct and it’s still rejecting your info:

  • Clear your browser cache, or try a different browser or device.

  • Try signing up using the Square app instead of the web browser.

I hope this helps! 

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