Hi Community Managers,
I am reaching out because I am stuck in a loop with my CBD Program account. My account is being shut down due to a COA (Certificate of Analysis) compliance issue, but I have verified that all my labs are legal, show < 0.3% Delta-9 THC, and are within the 18-month window.
I spoke with phone support on 1/29/26 and was promised a callback from a department that could help me, but I never received one. I have all my documentation ready to go but I need a human to tell me exactly what the automated system is rejecting so I can fix it.
Can a moderator please help me escalate to the CBD Compliance team for a manual review? I am fully committed to staying compliant and just need a path forward.
Thank you, Chandra Torrel @Dixie Gulch Ranch LLC
