Checked my balance on 3/11 in the afternooon and noticed someone had withdrawn (in rapid succession):
-$403.25
-$203.25
-$203.25
-$203.25 this transaction was denied due to what I’m assuming was the daily limit.
-$43.25
-$43.25
-$23.25
-$43.25
with the $3.25 charges on top of the even numbers I’m sure it is an ATM. The merchant “name” says “Cumberland U”.
As soon as I noticed them (which was the same day. I don’t know what time the transactions were made only the date) I locked my card, changed the pin and disputed each charge. Not long after I received an email from Square support saying my disputes (all of them) were “denied due to the card being present”. That’s impossible because I had and still have right now the card in my wallet. It’s never left my possession. On top of that I used it at dunking donuts the morning of the charges.
square says to “contact the merchant directly”. Well not only do I not have any contact info for the merchant but I don’t even know what city and state the transactions were made in. The only “Cumberland” U I could find is Cumberland University and that is in Tennessee. I am in Connecticut. If those transactions were made in TN and I used my card within hours or minutes in my hometown in CT it should be extremely obvious it was not me that withdrew these funds. On top of that I still have my card!
square did not attempt to rectify, investigate, apologize or even make me feel any better that I had my business account drained or that they were going to look into how this could have happened, ect…. All I got was literally. “Dispute denied, card present at transactions, your SOL, See ya, good luck figuring it out yourself.”
Another point is if these were in fact ATM Transactions there should be cameras.
I would like my funds returned to my account
i would like to be treated with respect and not as if I am somehow responsible for this happening, and
i would like Square to stand behind a business owner that sometimes runs 20k or more a month in CC transactions through their system.
I would like THEM to get to the bottom of this. Not only do I have no information to start an investigation, I don’t have any way of getting any information to start an investigation.
im **bleep**ed.
any help or advice would be greatly appreciated
thank you.
Josh
