Why is the customer support for a bank account so terrible?

I can not stand square any longer. I am in the process of finding a new provider because these people are horrible. I have called three times in the past two days just to get completely untrue information. I have been to told that Amex is blacklisted, I was told that you can not use ACH with a square accounts, I was told that it is illegal to pay credit card bills with ACH, I was told that Sqaure does not off ACH service.  This is just insane. What kind of banking institution is this. CFPB complaints incoming 

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