Bank deposit doesn't match transaction amount recorded in Square

[jgh0000]

Hello,

Has anyone encountered the situation where the transaction amount (say Sales minus cash register minus bank fees) is not the amount that was eventually deposited in your bank account?

Thanks in advance.

Regards,

JH

[Seamus]

Hey @jgh0000 

Thanks for reaching out and sorry to hear you're having trouble correlating a transaction!

There is usually a way to work out what's happened with a reasonable explanation - if you can send me a private message with your account email I can take a quick look, otherwise give our team a call on Monday morning on 1800 760 137. Lines are open 9-5 Melbourne time.