Anyone Else Ever Have to Dispute Fraudulent Activity ???

[JamesCPA]

Hi All - I have been using Square to accept client payments for many years.  I also have a Square debit card to access my balance.   Last month there were several fraudulent charges posted to my balance - It added up to about $2,400.00.  I went thru the process of submitting the transaction dispute forms online - It's been nearly a month now and zero communication back from Square.  I tried to call customer service and was told that there is no incoming customer service line to speak with a fraud specialist.  Anyone else had this experience ?  If yes - How did you resolve ?  Thanx !!

[Joe]

Hi there, @JamesCPA - thanks for taking the time to reach out and join us here on the Seller Community. Good to have you!

Just to be clear, are you saying that someone used your Square account to charge customers? - meaning that they money charged has since gone to your bank? Or rather are you a customer who had their card information used on a Square account?

It's important to note here that Square does not have any authority when it comes to deciding a resolution on a dispute. That action is totally and completely up to the customers card issuing bank. More info on dispute resolution here.

[JamesCPA]

Hi Joe - Thanx for the reply - In response to your question - Somebody fraudulently obtained the card number, expiration date, security code, etc to use my Square card info to make purchases on third party websites.  I have no idea how they obtained my Square card info.  So I had received incoming dollars from clients at the beginning of the month - and whoever fraudulently obtained my Square card info then drained my balance.  They did not charge my customers - They fraudulently spent my balance.