How to get my held funds?

They deactivated my account HeLD funds for funds 90 days I linked a verified bank account its now going on 120 days  I'm missing 500 dollars and have to struggle for what 

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They made to where I could not call in with stupid pin and nobody will respond to email

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They also put a hold on my money and with absolutely no explanation. Can’t get a hold of anyone and the make it impossible to reach a live person. I’m so upset and have no idea what to do but I would like to get my money!! Is this App a fraud? Sounds like they are scamming a lot of people.

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