Alternative verification

[Dnr110208]

Hi there. I'm just setting up and now I need to verify my deposited detail. Square is asking for passport information but I don't have a passport to use. Is there anything else i can use? 

Thanks

[Seamus · Accepted solution]

Hey @Dnr110208,

Thanks for reaching out!

As part of activating your Square accounts for payments we're required to run an ID check - this can be a passport, driver's license or Medicare card.

The ID check is done via Square's on-boarding flow through a company called Equifax, who use also things like credit history and government databases to verify your identity.

You can also find some general troubleshooting for ID verification issues here, or for more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.