Account review

[Frustrated7]

I am a new seller.

on 4-17-23 square asked for more info on my business. I gave it to them. They said they didn’t need anymore from me.   I send contracts to customers, then payment invoices and both of my last 2transactions have been held. Customer service handled the $350.00 in two hours Thursday. Today I get a $1800.00 buck deposit and they hold it again after telling me Thursday it would not happen again.  Someone please help this feels like PayPal and I can operate like this it’s got me scared to charge customers on square.

[Frustrated7]

I CANT OPERATE LIKE THIS!

[_Violet]

Hi @Frustrated7 - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention.

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure. The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account. We recommend checking your email inbox for a message from our Account Services team.