Account flagged for SHAFT... We sell potato chips lol

[ExoticSnaxx]

Trying to figure out how to fix this. Our account has been flagged for SHAFT (assuming because the last business at this address was a vape shop). Square is telling me to reverify and there is no way to even start verifying. As of lately it really seems that square has no idea what they are doing anymore with the rollout of their new backend system. Why fix something that wasn't broke?

[_Violet]

Hello, @ExoticSnaxx and thank you for your post. I'm happy to provide some additional information.

Under SHAFT-C, which stands for Sex, Hate, Alcohol, Firearms/Fireworks, Tobacco and Cannabis, network carriers have created a set of rules to determine what content can and cannot be sent via text message. Businesses sending content or messages related to SHAFT-C are either completely banned or faced with extra restrictions. You can learn more about SHAFT-C requirements here.

• For CBD and cannabis, these restrictions apply to any business selling or providing services that contain CBD or any type of cannabis. If your business is currently part of the Square CBD program, but no longer sells CBD items or provides CBD as part of your services, you need to exit the CBD program.
  
  
• For medications, these restrictions apply to controlled and/or regulated substances and prescription drugs that cannot be legally sold over-the-counter.
  
  
• If you sell alcohol, you will need robust age-gating for your website to be eligible for a toll free number. Robust age-gating requires asking for your visitor's birthday in month/day/year format, rather than yes/no questions such as “Are you 21+?”.
  
  

These restrictions are imposed by carriers to help ensure toll free number traffic excludes prohibited use cases and comports with applicable law and industry best practices. In the future, we may contact you to provide updates on your eligibility.

Do you sell any of the products mentioned above at your current business?

I'll keep an eye out for your reply.