Irregular square fee charges

We are using mainly square registers at our store. We have been charged 2.5%+10¢ for a long time. Lately some of the transactions will have a 2.6%+10¢ charge. It’s random, could be 150 at the lower rate and 200 at the higher rate on the same day. It clearly shows on the daily email sales report. 

Also the tip pooling is not very accurate, some employees can get ¢25 more per hour than others, should be an easy calculation but somehow the software can’t get it right. 

Anyone else seeing this?

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Square Community Moderator

Hi, @Berolina ! 

 

I moved your post to a private board so I could discuss some account specific things with you. 

 

It appears you have custom pricing for fees. Do you only use your register to take payments? Or are you using other devices as well? 

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