Account disabled

[AMSPartners]

I own a catering company and previously, we've used Square at a different restaurant so I had some pretty positive experience in the past. I've even participated in beta tests and provided lots of feedback. Last year, I left the previous business and opened my own cafe (franchise) and started to do catering for the corporate brand of the franchise. We found we needed a POS to use at street fairs and events as well as for invoicing for catering so I set up a Square account and accepted a catering order via the invoice system. The next day, I received an email that my account was disabled and when I called support, they said it was the final decision and they couldn't help me any further. There was no reason or further information. One rep was able to help me get the payment refunded but still no reason why the account was disabled or what I could provide to prove the business information. They're unable to send me to any other manager or person to help.

Anyone else have this issue or can help?

Thanks Square for turning a once loyal customer to one that will most likely never recommend or use Square again.

[TheRealChipA]

Hi there @AMSPartners.. Sorry to hear of this frustration.  Honestly, since most all sellers here are active customers of Square, there probably will be no one who is having this issue.  While account cancellations are rare, they are shrouded in secrecy because of their sensitive nature.  Only customer service can be of any help, and even they are limited in what they can do once an account has been flagged.  However, just in case, I'm going to tag the Square moderators here.  Maybe they can investigate and assist you offline.  But, if I were you, I'd been looking elsewhere for your card processing needs, just in case.  Good luck.

@Kassi_@RSosebee1@_Violet@MayaP@Summer2024@Summer2024@Ellie_@Katie_SQ@Laurie_@Sammie_C