Mobile Deposit rejected - Keeps draining my account.

[Lemoncircle]

I had a mobile check deposit rejected by square due to “image issues” after a 6 business day hold was put on it. But they still released funds after they rejected it. After the 6 business days. Which I dont understand. Now every check I deposit gets put on a 6 business day hold. Lesson learned, i’ll just deposit all my checks elsewhere from now on. The bigger issue is that now square has been draining my square account every time there’s any money in it to recuperate the funds. Im not disputing that I owe this money. However having some sort of notification beforehand so I can prepare would be nice. The original check was rejected and subsequently the funds were deposited last week, since then they have over $6,000 worth of checks on hold and just drained my account for almost $1,200. Thats over $7,000 in payments I wont see at all or for at least a week. Which is so detrimental for a small business. Customer service yet again is absolutely no help in this situation and doesnt care at all that im about to lose everything because of this. I had nothing but good things to say about square in the beginning, now however with the way they’ve been handling everything these past few weeks i’m very seriously considering going elsewhere for everything. I wholeheartedly feel like they give no craps about the customer or the fact that im about to lose everything because they refuse to process and handle payments/checks the way a normal bank would. All while claiming to be just as good or trustworthy as one. Im super stressed out and at a loss at this point. I dont feel like them ignoring my requests for them to take smaller payments instead of completely draining my account anytime i have a payment is respectable or responsible as a company. Im so fed up with being told they understand but cant help out.. I’m at a loss and so ready to call it quits at this point. I put my faith and trust into this company just to feel left hanging by a string due to a mistake they or their system made.

[JJ_]

Thank you for taking the time to share your experience, and I’m deeply sorry to hear about the frustrations and challenges you’re facing. I want to ensure your concerns are heard. While I can’t make account-specific changes here in the Square Community, I’d like to offer some insights and next steps that may help.

While funds are held due to multiple reasons, your feedback for better notifications is duly noted. I’ll escalate your feedback to the appropriate teams so they can better understand the impact and urgency of situations like this.

We genuinely appreciate trusting in Square as a partner for your business, and we don’t take that lightly. Please feel free to share any updates here.

I’ll be here to continue supporting you as best I can.