Stock not updating online

[Springwood1]

I’ve added some new stock to my website ( to existing listings that had just run out of stock) but it’s still showing as out of stock online. The only way I can get the products available to buy is to stop stock tracking which I really don’t want to do. I’ve checked the location (I only have one anyway) and clicked ‘available to buy online’ and I’ve selected ‘visible’ online. The stock quantity is showing as ‘on hand’ and ‘available to sell’ in the right quantity the item library, but is still not available on my site - showing as out of stock. Is there a bug?

[Sammie_C]

Hi @Springwood1, we appreciate your post!

When you have a moment, could you let me know if this occurring to all of your items or just specific items?

Please let me know and I can take another look into this.

[Springwood1]

Hello, I haven’t tried all my products but I’m having issues with other items where I want to say they’re out of stock (because I’ve sold through a phone order) by setting the stock quantity to zero and they’re still appearing as available on the website. I’m a florist so my turnover of products relies on the stock count. I’ve just tried again with the items I was having problems with yesterday - and they’re showing as out of stock unless I just turn off all stock tracking. 

[Sammie_C]

Thank you for your quick response, @Springwood1.

I am going to go ahead and reach out to our eCommerce team about this. Is there a particular item that you can list that this is occurring to? That way I have an example for us to review.

[Springwood1]

Thank you,

examples -

Natural wreath

which should be showing as out of stock but shows 1 left.

and

Dinky drawers 

which should show 2 in stock but shows as out of stock

other items are also affected including 

Garden trug basket 

which has had new stock added and should have x3 in stock and not show as x1 remaining.

and this one with behind the scenes photos below -

Baby’s breath heart wreath 

which has x3 in stock and only shows 1 remaining.

[Sammie_C · Accepted solution]

Thank you for all this helpful information, @Springwood1! Our eCommerce team took a look and ended up resyncing and doing some refreshing on our side and this should fix this issue for you. 

Please let me know if you are still seeing this and I can take another look.

[Springwood1]

Thank you for your help. The problem appears to have been solved nd the stock tracking is working as normal.

[Sammie_C]

This is great to hear, @Springwood1! Please feel free to let me know if you end up having any other questions about this or anything else Square.

[Springwood1]

Hello Sammie_c 

you sorted a problem with stock quantities not updating on my website around 3 weeks ago. I’m afraid that the issue is happening again. The boxed bouquet is out of stock and I’ve changed behind the scenes but is still for sale on my website. Link below

Boxed bouquet 

thank you for your help again. 

[Sammie_C]

Hi @Springwood1, I am sorry to hear this is occurring again. I appreciate you reaching out again.

I checked in with our eCommerce team again and they went ahead a re-synced everything on your site. Can you please give it another try? They said it was resolved on their side.

[Springwood1]

Thank you, yes, it seems to be syncing again now. Thanks for your help.

[Sammie_C]

Glad to hear this worked, @Springwood1! Let me know if this issue ever pops up again and I can take another look for you.