Square Payment Error Access token is missing. Please contact form administrator. HELP

[Lindabr1]

Trying to integrate my Jotform with Square to accept payments.  I continue to get this  error message when making a test payment.  

Square Payment Error

Access token is missing. Please contact form administrator.

I'm losing so much business

[JustinC]

Hey Lindabr1 - sorry to hear about your troubles with Square's payment gateway. We definitively don't want you to lose business over this and would love to pass this over to our API Team so we they can take a look ASAP!

Can you grab a screenshot of the error you're seeing so they can get a visual? 

[kisaan]

I'm facing the same issue of token missing. This happens very frequently. Many of the payments with the same card go through but some get failed with below error:

Square Payment Failed (Subscription Renewal: payment token is missing/invalid.) Order status changed from Pending payment to Failed.

[ashc]

Hi @kisaan,

I reached out to the API team and they said if you're still referring to JotForm - you would probably need to go to JotForm to help out with this one since nothing looks wrong on our end. 

[kisaan]

Hi, I'm wondering about the skills of your API team. WIthout evening asking me what i'm using how can they tell me i'm using jotForm.

I have never heard of jotForm till you messaged me. 

The message I posted is from woocommerce which is integrated with square using the official plugin square has provided.

Please address the real issue. If you need any information , ask me . Don't make up things.

[Joe]

Hi there, @kissan - thanks for the prompt reply. There is almost certainly some kind of miscommunication here. 

To avoid any further headache, would you mind reaching out to our Support Team? They can get you connected to someone from our API directly to help answer your questions efficiently and take a deep dive into your unique setup and circumstances.

Thanks. 

[RollieA]

Apparently, despite the fact that this issue was reported in 2019, it appears to be a new problem. I've had 5 applications rejected because of this issue that should have already been resolved. I too called customer support only to be advised that this was a Jotform issue and that I would need to contact them. I advised the Customer Service rep about this communication, and she indicated that there was nothing that can be done. I am extremely frustrated and angry about this situation. Angry enough that after 5 years of dealing with Square to pull all of my businesses out (we have 4 businesses using Square services) and have been met with much frustration this week with the services from Square which have advised that the integrations are the problem and not the fact that the issues are coming from Square directly. I have lost a number of sales that I am aware of as customers attempted to troubleshoot, and not to mention the ones who said "screw it" they are not professional enough to have a system that is functional.