Links not working in Dashbard (Firefox browser, tablet)

[Roq1166]

I have been using the Square dashboard for a few years now and I have never had an issue until this past week. Whenever I click on REPORTS it will take me to the reports section of the dashboard but then none of the other links work, such as "sales trends", "payment methods", "item sales", "labor vs sales" none of the links work on this page. I have updated my Firefox browser and I have used my samsung browser but the same thing occurs no matter if they are updated or not. Neither browser will work correctly, but both browsers worked just two weeks ago flawlessly..

[GlassJudy]

Are you having problems with your computer's Dashboard, or the app?  Whichever isn't working, have you tried the other version to rule out the device as the problem?

It's probably not your browser, but I would suggest you try using Firefox just to be sure.  I've been using Firefox since I joined Square and have never had any problem with it at all.

Other considerations: is your Square software the most up-to-date and have you shut down the device and started it back up?  I know these are basic troubleshooting steps, but sometimes we forget some of them (I do anyway.)

I'm sure there are things to do that I'm forgetting to mention, but these are good things to start with.

Good luck, I know this is very frustrating to be going through.

[Roq1166]

Thank you for your reply. Come to think of it, it has been a while since I've restarted that particular tablet. I will try that. These problems seem to have come about since they did a recent update on sales reports. It's only on that tablet,  everything seems to work perfectly on my phone, Ipad and on my Windows computer. 

[Roq1166]

Not the App, but on square.com dashboard.  Thanks

[GlassJudy]

You're welcome, and would you please post if it works so I'll know in case someone else asks in the future?

[Roq1166]

I don't have access to the tablet right now because it's at work and I'm at home but I will let you know tomorrow for an update. 

[GlassJudy]

Thanks again.  I'm looking forward to hearing from you.

[Roq1166]

Restarted my tablet and I am still having the same issues. This tablet is a Galaxy Tab S3 with latest Firefox updates.

[GlassJudy]

Thanks for letting me know.  I'm out of ideas, so you'll have to contact support.

Good luck.

[Roq1166]

Thanks I appreciate you trying to assist. 

[Helen]

@Roq1166 Helen here from the Community team. Before you call - have you tried clearing your browser history from the Firefox app? Do you have another browser app, like Chrome, that you can try to access the Dashboard so you can see if it might be Firefox specifically, or possibly an issue with your tablet.

Don't hesitate to call if needed! 

[Roq1166]

Thank you Helen, I have tried clearing the history as well, to no avail.. I'm going to try a few other things. Thank you.

[Helen]

Thanks for trying!