Item No Longer Available At Payment : Error started 3/20/2025

[bspillar1]

Support was unable to resolve this. I think this is a bug from something that changed recently. I am just trying to figure out a way to get it back up and running. Orders were flowing fine on 3/19/2025 and are now showing as "Item No Longer Available".

• No inventory tracking
• Item type is Other
• Item is set to be sold on the site
• Item is set to be visible

I think it may have to do with location names and/or nicknames because I see some notifications and the support told me I may want to change the site name because sync issues, but nothing I have tried is fixing this. 

I tried to create a new item and it will not appear on the edit website to be included.

• I tried to just create a new item to see if I could get payment to work on a different item. If a create a new item, it will not appear as a product item option on the website. The new item will has a field "Locations". I select the only location I have, but that location did have a nickname... not sure if that is part of the issue.
• Old item does not have "Locations" field and it does show up over to the site. If I copy the old item, the copied item will show up on the site.

[bspillar1]

I was able to get an order to go through BUT only if I reduce the item to have only 1 modifier. I had about 10 modifiers on an item to collect extra details. That is no longer working. This won't work for me as I need the added details.

The following changes allowed the items to sync to the website. It is not ideal because it is not really aligned to what I am selling as I do not have pick up, but at least it got things moving.
1. Set up the item to be type=physical and fulfillment method=pick up
2. In Account and Settings, set the Online pickup & delivery to pickup toggled on

[bspillar1 · Accepted solution]

After hours of trial and error, I was able to get my orders to go through again. The odd fix was to set a few of my modifiers to "not required". I know have 13 modifiers set up, basically to collect the extra data I need about the person's order. 3 modifiers are set to "not required" and 10 are "required". If they are all set to required the payment will fail. Very buggy behavior in my opinion probably due to a recent update from Square.

[Summer2024]

I'm glad you were able to get this resolved, although it was on your own. Our apologies for missing this thread! It definitely could have been a bug that has been addressed with a recent update.