Can't edit inventory stock & items not showing in online store. On PC

I can edit my stock numbers from the main squareup.com/dashboard/inventory area. Sync is on. However, it doesn't show up in the square.online inventory. A few showed up, then I couldn't edit them anymore.

 

I cannot edit stock numbers from square.online at all. 

 

sync1.png

cantupdate.jpg

cantupdate3.jpgcantupdate2.jpg

3,176 Views
Message 1 of 5
Report
1 Solution

Solution

This is beyond frustrating.

After reading through the big "my items aren't appearing" thread, I deleted my items. Things on the main dashboard were interfering with things on the online control panel and vise versa. I couldn't figure out what was what so I deleted it all.

  • Even though I will be selling mostly online only...I switched my shipping/mobile/PO box to a "physical location". 
  • I added the same categories from the square dashboard and square online control panel.
  • It's possible the color options/inventory weren't able to transfer to online inventory & prevented items from showing/syncing in the online inventory.
  • It's possible the HTML tags weren't able to transfer to the online listings & prevented items from showing/syncing in the online inventory. 
  • After deleting all these, I created a new item, via the main square dashboard. Minimal description and no color options.
  • Then I refreshed my dashboard and my square online control panel. 
  • The new items appeared. 
  • I was able to add color options via the online CP.
  • I was able to add inventory stock via the online CP.

 

Apparently, there are site-breaking conflicts between items/descriptions/locations on the main dashboard and items/descriptions/locations on the online control panel. Even with sync on & the same info on both.

View Solution >

2,995 Views
Message 5 of 5
Report
4 REPLIES 4

I added 99 stock to these two colors in the squareup.com dashboard, but it won't sync with square.online and doesn't show up in my store:

cantselect.jpg

3,174 Views
Message 2 of 5
Report

cannotuse.jpg

3,087 Views
Message 3 of 5
Report

I thought it had something to do with too much inventory or more than 10 options. I can't update anything now, so I guess those two things aren't significant. 

3,085 Views
Message 4 of 5
Report

Solution

This is beyond frustrating.

After reading through the big "my items aren't appearing" thread, I deleted my items. Things on the main dashboard were interfering with things on the online control panel and vise versa. I couldn't figure out what was what so I deleted it all.

  • Even though I will be selling mostly online only...I switched my shipping/mobile/PO box to a "physical location". 
  • I added the same categories from the square dashboard and square online control panel.
  • It's possible the color options/inventory weren't able to transfer to online inventory & prevented items from showing/syncing in the online inventory.
  • It's possible the HTML tags weren't able to transfer to the online listings & prevented items from showing/syncing in the online inventory. 
  • After deleting all these, I created a new item, via the main square dashboard. Minimal description and no color options.
  • Then I refreshed my dashboard and my square online control panel. 
  • The new items appeared. 
  • I was able to add color options via the online CP.
  • I was able to add inventory stock via the online CP.

 

Apparently, there are site-breaking conflicts between items/descriptions/locations on the main dashboard and items/descriptions/locations on the online control panel. Even with sync on & the same info on both.

2,996 Views
Message 5 of 5
Report