Hi @encountercafe. It has been a few years since I used Homebase for clocking in and out. But, when I did, one thing that I learned pretty quickly was that Homebase was actually in control of the syncing process. In other words, Square didn’t go fetch timesheets from Homebase, but rather Homebase pushed timesheets to Square. A few times that I had syncing issues, I reached out to Homebase and they fixed whatever the myseterious issue was with that employee that wasn’t syncing. It turned out they could see syncing errors internally and were able to correct them.
I really doubt that it matters how, or even if, your employees have the app installed. More than likely there is a connection issue with Homebase. You COULD try disconnecting your Homebase account from Square and re-connecting it, but I’d recommend at least touching base with Homebase before you do that.
I wish you good luck and a speedy resolution!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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