Hi @thablaze_57. You are probably not doing anything wrong. Rather, this employee was probably employed by another Square seller who also used Square Payroll, so they already have a Square account. They just need to sign us with those account credentials (or request a password reset in order to sign in if they no longer have that password), and everything should be good to go.
Also, though less likely, if you are re-hiring this employee the same situation would occur. The point is here that this employee’s email is already associated with Square Payroll, not matter who their employer was.
Let me know if you have any other questions.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
