Hey there @Ethellovesme.. How interesting. I think you might have found a situation that is unique here. Also, I'm suspecting you have found either a but or at least an inconsistency in how various Square apps handle sign-ins between themselves. But, before I go crazy here and start making assumptions, I need one big clarification -- when you say "the main Square app," to which app are you referring? One of the Square POS apps, and if so which one? The Square Dashboard app? Or something else?
Also, I know it will be a pain, but it would be most helpful if your team member could start a screen recording session on their mobile device (with audio, please, and show this to us visually. In this case, it would be helpful for them to show that they are signed into what you call the "main Square app," then when they go to Team and sign into your business there that when they go back to the "main Square app" that app has "magically" switched to a different account.
Sorry for all the steps and such, but in this case trust me when I say it will be necessary so that I can determine which Square teams need to receive this information from the moderators when I tag them.
Thanks!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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