Square UNRESPONSIVE for months

[KristinKDLD]

I first contacted Square in April 2026 regarding a tax issue, and despite months of patience, I still have not received a resolution. The ongoing delay and lack of communication have become unacceptable. I've spent many hours on the phone and repeatedly followed up, yet there has been no progress.

I work full-time, so it's extremely difficult to remain on lengthy calls - especially when the outcome is consistently no action and no follow up response. 

Multiple agents have assured me they would follow up, but none have, and my emails have gone unanswered. 

Square, please address this issue. I need a response. 

[lennys26]

@KristinKDLD - Don’t hold your breath. Find a workaround or other option for your issue.

I recognize that this is not a solution however it is not uncommon that you don’t get any response from Support, especially if you issue relates to something that cannot be easily answered with a cut and paste from the public FAQs. I don’t believe that there is an actual escalation process or group, so if you are told that your issue is being escalated to “that” group, it is a safer bet to consider the issue closed on their end. 

It sounds like you’re having a financial question. There are some well proven financial discrepancies in the reporting from Square, where numbers don’t make sense and different reports of the same information show different results. I have been trying to get them to help me with workaround for many months now. At the moment, I am at 23 emails asking for an update which they have not responded to. 

[KristinKDLD]

Thank you for your reply. This is a backend tax issue that only Square can resolve, and I would appreciate having it reviewed and escalated. I work with businesses on payroll matters and have consistently encouraged clients to remain with Square, but the lack of clear follow-up and the significant time spent seeking support have made it difficult for me to continue recommending Square with confidence. Square - Please provide a status update, expected timeline for resolution, and the appropriate next step so I can advise affected client accurately.