Money transfer failed?

[Matability]

Hey everyone, I’m a new seller. I just took a charge on the 18th and figured it would go into my account automatically. Obviously that’s not how it works. So I saw that I have to manually transfer funds. I did an instant transfer yesterday. But a message came up that said that it failed. So now I’m stuck here, not knowing what’s going on with my money while it says that the money has been paid in my settings but it’s not in my LINKED checking account. How long does it generally take if the instant transfer fails? Also, is there a human I can speak to on the phone about this stuff? It seems pretty rank to me that when you might have so much money at stake that there would be no human sources to call and inquire. Thanks in advance

[ryanwanner]

Hello @Matability !

First, welcome to the Square ecosystem! Once you get past this bump, I promise it'll be smooth sailing! 🙂

With new merchants, Square (and pretty much every other cardsystem provider) will put a hold on your account. This is mostly to verify that your business is on the up and up and that you're not doing anything shady.

This hold usually takes just a few business days, and once your account is released you'll see a deposit into your linked account. This will happen automatically unless you specify otherwise on your transfer settings

(Web Dashboard -> Account & Settings -> Business Information -> Transfers)

As for calling in, phone support is definitely available. Check out this help article to see all the options.

I'm pretty sure you can find the answers to a vast majority of your questions here in this community, but anything that is account specific (financial for example) will need a call into support.

Hope this helps!