Square payroll depositing to created cashapp

[jesstech]

I am in the process of walking a client through payroll setup and when an employee setup there account to pay through Cashapp it created a new cash app instead of adding the existing one. 
when adding it to the connected accounts it doesn’t change the connected cash app.

is there a way to fix this?

[frances_a]

Hi @jesstech! 

And welcome to our Seller Community, we're so happy you're here. 

So they are unable to make changes on the app? 

Let me know so I can better assist!

Thank you.

[jesstech]

Thank you! No, there’s no way on the app to change the cash tag 

[frances_a]

@jesstech

Got it! 

So yeah, no way to do it using the app. 

The employee will need to access their online portal to make changes. 

It is not possible for the employer to make changes on the employee's behalf.

[jesstech]

From the employee facing they are unable to change the cash tag. It only requests a number so they can’t change it and they can’t remove it.

[frances_a]

Oh no! 

So I went to my Payroll team about this issue and they are telling me we will need to file a ticket for you.

Please reach out to our direct support team so they can assist you in creating this ticket and sending it to our engineering team. 

Thanks!

@jesstech