Hi @HugoTheBarber . After reading your post, I did a quick search for other threads on the subject “commission returns.” It seems that you have identified a known issue, but as of March 2022 it was still an outstanding issue. A number of other sellers have pointed out the importance of a fix for this to Square, which I know doesn’t help you now.
The only suggestion I have is to add another step to your payroll, in which you would run a Transaction Report for the period for type = Refunds, and manually adjust the affected employees payroll before submitting it. You didn’t mention who you use for your payroll, but I do know that adjustments are available in Square Payroll.
I’m sorry I can’t give you a more satisfying answer, but I hope this will at least help you plug the hole for now.
Let me know if you have any other questions.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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