Automatic Payroll failed

[perkits]

I get this message every payroll run. The timecard isn't migrating over for payroll and I have to manually go back and enter it. I did notice they have a different set of permissions than the other employees so I have corrected it. Could this be the problem?

Make sure to run payroll manually before 10pm EST this evening to ensure your employees get paid on time.

Fix the following errors to avoid failure on future pay periods.

• We were unable to run payroll because you currently have 1 employee with negative net pay. Please correct all employees so that their net pay is zero or greater.

[_Violet · Accepted solution]

Hello @perkits ‌👋‌ and thank you for your post.

I don't believe the employee's assigned Permission Set should impact your ability to run Payroll successfully. Here are some resources from our Support Center on running Payroll for W-2 employees and contractors, that may help!

Since this is an account-specific issue, I recommend getting in touch with the Square Payroll Support Team, so they can take a look at your account and employee information with you, and determine what's causing the Payroll run to fail.

I hope this information is helpful but please do let me know if you have any additional questions.

[perkits]

Thanks. This has happened before and I was able to make some kinda change and fix it. I just can’t remember what. I will touch base with them next week. 

[perkits]

Update: This is fixed. I step through the employee's setting that I was having an issue with, almost like if I was setting up a new employee and it's working now. This has only happened in the past on a previous employee that left and we deactivated and then returned. 

[BodyInBalance]

Has anyone's direct deposit payroll not hit today even though it's taken out of your account, says settled, and the staff received their funding email?