I'm not sure what to do, we are losing our minds trying to get Square Payroll support to correct our employees/contractors' 1099 forms. For the pay period of December of last year we had a failed payroll that was incorrectly added to everyone's 1099, meaning for that month income was reported to be twice what it actually was. Once we caught the error at the beginning of January (after payroll was processed and the 1099's were issued) we immediately contacted Square Payroll support requesting for these to be amended. It has been over 3 months, we have been repeatedly requesting support, asking for updates, etc. our employees are needing to file their taxes, and only now Payroll Support finally got back to us stating that forms could be corrected by MAY (taxes are due in APRIL) -and- they want to charge us almost $800 to correct a mistake they made. We pay over $500 per month for Square Payroll and this is horrendous customer support for what we pay. At this point we are planning to switch to a different payroll service that is actually responsive to issues that come up. Is there any possible way to actually speak to a supervisor, or any human being actually based in the U.S.?? We need these corrections expedited and we should not have to pay for Square's mistake Pau Hana Counseling - +1-808-895-2202 - Reference #1710168034 [email protected]
