Square Terminal Not Seeing WiFi Printer

[utopiacsp]

I have a Square Terminal and an iPad both logged into the same square account and WiFi.

I am able to print from the iPad to the fixed IP Wi-Fi printer, but not able to print from the Square Terminal

I have a printer profile set up that appears on both the iPad and Square Terminal. On the Square Terminal it is displayed as disabled.

I am able to ping the printer from other devices on the network.

[Ellie_]

Hi there, @utopiacsp,

Thank you for reaching out to us about this, we are sorry to hear your experiencing issues! Since you’re able to print from the iPad to the Wi-Fi printer but not from the Square Terminal, and the printer profile on the Terminal appears as disabled, it seems like the Terminal might not be properly connected or authorized to communicate with the printer despite being on the same network.

Here are a few troubleshooting steps you can try:

1. Restart both devices: Power cycle the Square Terminal and the printer to refresh their connections.

2. Check printer settings on the Terminal: Since the printer profile is showing as disabled, try re-enabling it or deleting and re-adding the printer profile on the Terminal.

3. Verify network settings: Even though both devices are on the same Wi-Fi, ensure the Terminal has stable connectivity and that no firewall or network isolation settings on your router are preventing the Terminal from accessing the printer.

4. Firmware and software updates: Make sure the Square Terminal is running the latest software version.

5. Test printer connection: From the Terminal, if there’s a way to test or ping the printer directly, confirm the connection works.

If the issue persists, please let me know, and I can assist further or escalate as needed. Also, I noticed that this is your first post on the Square Community, so I just wanted to say WELCOME! We are so happy to have you here.