Free reader isn't free at checkout

The title of this thread has been edited by a Square Moderator from the original: "Anyone had troubles in the request of the free card reader?"

 

Hello, I just register to have a square account and during the process of choosing the payment processor, I notice that there is a free card reader. This particular item could really help with the process of payment as my business is mobile and would be very accessible, but during the process of request it shows a $10 fee plus tax of course. Although I'm hesitant to purchase but do believe that square should not advertise something that may not be true or forget me if I may not be processing things right when requesting the reader. If someone can help, please do! All help is greatly appreciated

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Square Community Moderator

Solution

Hi @Funtsik @erod0521 and @RebelStitches 👋 Happy to provide you with some more information on our free reader promotion.

 

If you are prompted to be charged $10.00 for your first reader, this can happen when someone has multiple Square accounts linked by the same SSN, which causes our system to not recognize you as a "new" Seller.

However, we can certainly help you with completing the order for your free Square Magstripe reader. Please send a DM to either myself or @RobynR and we'll assist you further from there 🙂 We'll just need to gather your info, so we can place the order for you.

I'll keep an eye out for your message.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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Square Champion

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 Was it one like this? The newer version or the old plugin to the bottom of your phone? I am not sure if they still do those or not? You can buy them for cheap just about anywhere. Amazon especially if you have Prime is usually the next day for a few bucks. A few years ago I needed an extra one in a pinch (outside event) and posted on Facebook and like 5 people said they had a draw full come grab a couple for free. I would do that first. The one I posted a good group of us got those over a year ago or so. Charge it blue tooth to your phone no need to connect they slide their card into the slot not touching or typing into your phone. Its awesome and holds an all-day charge. I'll ask and see if I can get a mod on here to help with one or both of these. Give me a couple of minutes. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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Hey @Funtsik, welcome to the Community! 

 

Thank you for your suggestions @Twpchair! Yes, we still offer the Square magstripe reader for free in the US only.

 

@Funtsik, when you try to place an order for the free reader, are you logged into your Square account? Do you still see the $10 charge at the end of checkout?

 

Let me know so I can help troubleshoot further!

 

 

 

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I am trying to get a free reader as well and when I get to check out it asks for my credit card info to pay the $10.83. Do I have to pay this fee or this no longer free? I am in the US

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Same here.  Trying to order the free reader and asks for payment information for the $10.85 charge.  

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Square Community Moderator

Solution

Hi @Funtsik @erod0521 and @RebelStitches 👋 Happy to provide you with some more information on our free reader promotion.

 

If you are prompted to be charged $10.00 for your first reader, this can happen when someone has multiple Square accounts linked by the same SSN, which causes our system to not recognize you as a "new" Seller.

However, we can certainly help you with completing the order for your free Square Magstripe reader. Please send a DM to either myself or @RobynR and we'll assist you further from there 🙂 We'll just need to gather your info, so we can place the order for you.

I'll keep an eye out for your message.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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Could you help me? I have this same problem right now! But problem was not knowing which address the IRS had on file and needing to re-attempt about 4 times. It is NOT having an existing Square account already linked to my SSN. I have NEVER created a Square account before! Nonetheless, now that verification finally worked, the first one is $10 and is NOT FREE. Disappointed!

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I’m also having trouble with getting a free reader so please get a hold of me please not helpful at all 

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I have this same problem right now! But problem was not knowing which address the IRS had on file and needing to re-attempt about 4 times. It is NOT having an existing Square account already linked to my SSN. I have NEVER created a Square account before! Nonetheless, now that verification finally worked, the first one is $10 and is NOT FREE. Disappointed!

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@2NestalLovebird 

@Tylerm1993 

Private message @_Violet and she will get you the help you need.  She was amazing and I just received my free reader yesterday. 

*Not associated with Square support*

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