Door Dash / Uber Eats integration 2025 Issues

[Tenmomi]

So I have been given the privilege of integrating with both uber and door dash from the beta. And after all said and done everything is great except for the sales report.

As of current I dont want anything other than POS or Square Online sales that get account for in my shop. 

Currently with the beta both Uber Eats and Doordash sales are being accounted for and they are not correct with their sales. Meaning it doesnt take into account the promo / marketing / their cut/ fees etc. It just gives you the data from their end that it "costed" this much. 

the issue with this is for example when I send over my numbers to my CPA and see a much more inflated gross on Square side. Giving you a goose chase essentially on finding where it was showing a different number. In short can we remove that into being into the reports EOD. Thanks.

[Donnie-M]

@Tenmomi In your reporting, you can specify the source for the sales. I do this to look at square online versus the kiosk etc.  So you can always do that.  There is a separate report for fees.  Your accounting should be able to show that without it affecting (i.e. gross vs. net).  I'll look and see what else I see on this from my experience.

[Tenmomi]

I dont think you're understanding. I know how to do the splits and see the sources. The issue is, its saying that its all coming in through square and its "reporting" all those numbers like as it was made in house, when in reality the gross from those platforms shouldnt be included in the final reporting. 

give you an example: my wed sales are as follows

Uber $109

Door dash $77

POS $33

Sq. Online $304

However on my end of day sales report it says:

 $561 - it tallied up all sources instead of just the POS/Sq.Online

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Now I am still researching to make sure the deposit is correct from square, but do you understand where I'm coming from? Just from the looks of it, it'll now say from YoY that this wednesday is higher because of other sources when in reality it didnt. 

That's my issue. Can my accountant find the correct numbers? sure. However, I dont want a headache and that's why I opened this comment/suggestion.

[Tenmomi]

I do want to add on to this. I checked the deposits made from square and it checks out its only accounting for the sales made on the POS/Online. Its still just inflating the numbers a bit as those sales from 3rd party apps are not accurate to be reported in my sales report. 

[Tenmomi]

So just got off with the support and they believe this isnt an issue yet. I asked if I can petition this "feature" to have the option to not have the third party reporting be included in the square as well (automatically)

I know and understand how to separate it as a "custom report". Thats not the issue. The issue is im already separating 3 other platforms fees and dues. I dont also want to do that on the square side. Too many variables and too many other boxes can be left un-ticked and thus creating mistakes when doing my quarterly taxes.

[Tenmomi]

Update on this thread, I was closed yesterday and since Uber is now integrated with square I am not able to adjust hours of OP or to stop orders coming in on the UBER side. I got 2 orders that went through even though I was closed for the day. Can we get help on this?