We've had sooo many customers (including myself) having issues checking out with Afterpay. Customers have provided screenshot of the error and its always the same message.
"Shipping options not provided. Try again later, or go to the Richmenlooks checkout to select shipping, then pay with Afterpay."
I have tried this multiple times on my end to understand the customers standpoint and am running into the same error message. We have shipping rates on our website with "real time" shipping but those shipping rates are not getting pushed to Afterpay. I made sure the shipping method was selected on the square website before checking out with Afterpay but still receiving the same error.
I have reached out the Support Team via phone and they were completely useless. There has to be some sort of API configuration that can correct this so the shipping rates get pushed into the Afterpay portal but I only have control over Enabling or Disabling Afterpay on our account.
Has anyone else run into this issue or have found a solution?
Hello @Summer2024 , we are running into the same issue again. We've had multiple customers call and email over the last few days saying they are receiving that same message in Afterpay again and are unable to checkout using Afterpay. I've disconnected and reconnect Afterpay but that did not solve it. I called into the Support Team but there is a long wait hold. Is this something you're able to assist us with again to get this resolved?
