Coupons / Vouchers are limited

[NTastic]

The title of this thread has been edited from the original to conform to the Community Code of Conduct: Coupons / Vouchers are [redacted] - So limited

I have just moved over from Wix and can;t believe how bad Square Online is, latest issue is coupons only discount 1 item. 

It is annoying enough that when you set up the coupon on specific item that you then have to add all the individual options (why cant it auto in all options or ask do you want all options). But the code only applies to 1 item in the cart. I want it to apply to all items covered by the coupon in the cart. 

Also why can't you edit or delete coupons instead of creating more and more trying to find out what might work.

[Lou8]

Hi @NTastic, thanks for filing this request.

I'm sorry to hear Square coupons are not fulfilling your business needs. You can apply coupons to an entire sale - would this be a workaround for you? I also suggest taking a look at our automatic discount feature.

I'll make sure to pass your feedback to our Product team. Make sure to keep an eye out on our Product Update page or join our Beta program.

[NTastic]

How rediculous:

Option 1:

Instead of giving 10% of 1 product with 2 options I should give 10% of entire catalogue.

Option 2:

Set up an automatic discount on 1 product with 2 options and give every customer who buys it a 10% discount.

Either way I am out of pocket but that is fine as I will invoice Square for the lost revenue as it is their way of doing coupons. 

I have read online that this issue has been known about since at least September 2024 and Square can't be bothered to listen and do anything to fix it as they know better than end useres. 

Having signed up less than a month ago I real regreat choicing Square, utter rubbish platform and will now have to look at moving again to somewhere else. I have zero faith that square listen or respect their customers, if after 4 months they haven't reworked coupons and made them functional.

If coupons not reworked by the end of Feb 25 I will have to look elsewhere and leave this platform.