Can you please let us apply service fees automatically on Online orders? It will be extremely helpful and I believe all your Australian customers will dearly love this function.
We appreciate you sharing this suggestion, @HanoiPho!
Making service fees available for online orders as well is feedback we've received before. I know how many businesses would just be just as keen to see this feature, and will continue to highlight this with our teams for consideration.
Thanks for writing in with this question! I've merged your post to this thread where someone had the same feature request about surcharges for online sales.
From my testing, the "Additional taxes and fees will be calculated at checkout" can't be removed at the moment. This would be included to make customers aware that there may be local taxes, or shipping fees applicable when they complete their purchase.
I'd also like to know when the card surcharge functionality will be added to square online. Absolutely crazy when an online sales platform can't provide this basic functionality, particularly as it is so common with card transactions these days.
I'd also like to suggest that there are many others that are looking for the ability to add on Surcharges to all sales especially online sales. I sat in a room with 170 other Hospitality business owners and 99% pass these on but we can't with Square, Its a huge factor and one that I think personally will become a deal breaker with many business owners when it comes to choosing a POS System. Not only that but this room full of Hospitality owners said that they passed on an average of 15% public holiday surcharge and 5-10% Sunday surcharge. Square really needs to understand the needs of their customers and make this change quickly. The consumer accepts it in 99% of cases and if they don't want to pay it pay with cash. Please square make this happen.
Still waiting on the ability to apply surcharges (pick up, delivery and self-serve) and service fees (pick up and delivery) to Square Online orders for our restaurants. Frustrating that these features are lacking.
The ability to auto-apply service charges and service fees on Square Online sites is a feature requested we’re tracking on this existing thread. I’ve moved your post to this thread so we can continue to compile all similar feedback in one place.
While we don’t have any updates to share on this functionality right now, if this changes in the future, a Community Moderator will reply on this thread to let everyone know.
I think that this request for service fee charges to delivery/ pickup options and online sales is different or an extension of the overall thread for surcharges we sought for public holiday and specific days of the week. It should almost be an option in an item.
I want to be able to add a packaging fee for takeaway containers for online orders for pick-up. We are charging them in-house.
Alternatively is there a way to auto add a flat rate item in an online order?
It was ok when plastic containers cost less than .5c but now some containers cost nearly 50c. I'd like to charge this online as well.
