Messages Filters - Unread messages

[crystalimages]

Is there any plan for adding filters to the messages, other than the search?

It would be nice to filter for unread messages or even non-replied to messages for when I open it and have to wait to answer and forget to mark unread again. 

We get lots of messages. The trend this year is many of our customers are not coming to our shop and want to go online and message us about things not available on our website. If I have to wait to answer and I get a bunch of new messages, the older unread messages can be buried way down and not seen. 

I'd just like to filter out unread and non replied to messages.

[Kassi_]

Hey there, @crystalimages - 

Thank you for bringing this to the Ideate Board! 

This is excellent feedback for the platform to help you get the most out of using Messages for your business. 

At the moment, it's not planned by the Product Team for implementation. But this doesn't mean it couldn't be added eventually in the future. 

When we hear of any changes, we can circle back to update the status on your post. 

[crystalimages]

Thanks for your response.

I did want to add another suggestion I didn't mention.

If the messages could just auto filter to unread messages at the top of the list rather than just when it was received, that would help. Sometimes scrolling through the messages, the page doesn't have time to render clearly and I scroll several times up and down to find the unread message.

[crystalimages]

Another thing I'm having an issue with on messages, is when I open messages, it opens the first one. If I don't pay attention, I will miss a message because it's automatically opening it. It would be nice if when I open messages it goes to a menu or even a blank page and only opens the message when I click on it. sometimes I'm not going to the message at the top of the list, but replying to a previous one, if I don't remember to mark the first one unread, immediately, I might miss something. This nearly cost me a sale, luckily the customer replied again to follow up.

[mwbateman]

Hello,

We are also struggling with the 'automatic marking as read' feature in the messages inbox. We have multiple admins working in our inbox, and we are having the same issue as @crystalimages with it automatically marking the top message as 'read' even when you just open Square Messages.  It's causing our team to miss new messages or presume cases are being addressed by other admins.

Requiring users to mark the email as read (or preferably closed) when they are actually read/closed would be incredibly helpful for our customer service team.