KDS Features I'd like to see

[capsicum]

These are features I would love to see built in to the KDS system:

The ability to organize items in an order on the KDS so that similar items (i.e. burritos, tacos, salads, etc.) are grouped together, or ranked, so that making them in the kitchen is easier and more intuitive.

Keeping the color coding of items (which is possible using All Day settings) but making them customizable AND have them carry over from update to update.  Having to designate each item after every update is frustrating.

Having the items in an order appear in the same order on a printed ticket as they do on the KDS. This causes a lot of confusion for servers and expediters, when the items are not displayed the same in both instances.

If these are already things that can be done or changed in the current system, can someone please explain to me how to make them work?

Thank you!

[sayra]

Hello, @capsicum- 

Thank you for sharing your insightful suggestions and ideas for improving the Square KDS system. It's clear that you have put thought into enhancing the user experience and efficiency of the system. Here's how your proposed features could potentially benefit the system:

1. Organizing Items in Orders: The ability to group or rank items in an order, especially when they are similar (like burritos, tacos, salads, etc.), could greatly improve the kitchen workflow. This feature would make it easier for kitchen staff to prepare orders by ensuring that similar items are prepared together, reducing back-and-forth movements and improving overall efficiency.

2. Customizable Color Coding: Color coding is a valuable visual cue in a busy kitchen environment. Allowing customization of these colors while ensuring they persist across updates would offer restaurants the flexibility to tailor the system to their needs. This would eliminate the frustration of having to reconfigure color codes after every update.

3. Consistent Order Display: Ensuring that the items in an order appear in the same order on both the KDS screen and the printed ticket is essential to prevent confusion among servers and expediters. Consistency in order display across different formats can lead to smoother communication and fewer errors in the serving process.

Thank you for sharing your valuable feedback. At this time, we will leave this request open for other seller to chime in with the same request. This will show our product team the need we have for these services. We will make sure to update this thread with any additional information. 

Have a wonderful day!