Invoices and Estimates greater than $50k

[Ram04]

I'm trying to work around the security measure placed in the Estimate and Invoicing function that does not allow me to set up and email an invoice greater than $50k.

I have contacted Square Support who advised me that my only option would be to split the invoices into two separate invoices as this is what other Sq retailers are having to do.  This really does not help me  for the following reasons:

 - Poor Customer Service.. Customers don't want to see their estimates scattered over a number of invoices, especially when we are dealing with few separate items and options.

 - Square is supposed to help minimise admin in a business and not create extra admin, especially when we are paying extra fees for this invoicing function.

 - When single sale is split into a number of smaller sales, this distorts the reporting tools within Square on sales trends and customer reporting.

- Splitting up our invoices makes it very difficult to track sales commission

Whilst, I understand that Square maybe required to meet some sort of security controls and thus have placed this limitation, may I suggest that a limitation of $50k is placed on the supporting payment plan, rather than the total invoice value.  So for example, an invoice value of $150k, must have a payment plan set up of 3 payments of $50k.

Hope this can be done as it would really help

[Arie]

Hi @Ram04,

Thanks for taking the time to reach out to us here on the Seller Community 🙂

The ability to issue invoices, or process sales above $50k would currently be a feature request. I can definitely see how it would be useful to have the option to split an invoice of $150k, for example, into three $50k payments. This would also be a more elegant solution than sending out three separate invoices to your customers. I'll submit your suggestion to our payments team for consideration, and will share any updates with you here! 

[Ram04]

Hi Arie

Many Thank! 

My initial problem is that Estimates and Invoices can't even be sent out without selecting the pay by "credit card" button or Gift Card.  When we have customers who are financing the sale with us, the payments are received via Bank transfer from a third party and it becomes very messy. 

Can we please either have the ability to send out Invoice, without selecting the credit card option or have another option " other payment method"

[Arie]

Thank you for providing this additional info, @Ram04! 

Right now, we have the ability for an invoice to be marked as paid by "other payment method" only after it's been sent. I'll pass on your feedback around being able to select this before an invoice is sent along to our team as well 👍

[Ram04]

Hi @Arie ,

I'm having trouble finding the option of "other payment method" that you mentioned in your last reply to me.  Pls see screenshot below of the options available to me once I have emailed the invoice over.

[Arie]

The option to record that an invoice was paid via "other payment method" will be available once the invoice has been sent @Ram04. Select the invoice you'd like to record the payment for > click on the ellipses > add payment > record payment. Here's what this looks like: 

[KRPM]

Hi guys, 

The $50k restriction per estimate is an issue for us too. We are a small construction company - estimates and invoices are the two biggest functions we use along with the reporting of these. 

As our business grows along with opportunity to quote on larger jobs - we see it as extremely unprofessional that our software can’t handle the price/size of the job! (They must have startup software, can they handle this job??) 

Adding options with line items has the $50k limit reached pretty quick. We love everything else about square, please help! 

[Seamus]

HI @KRPM,

Thanks for the feedback. While this feature isn't available at the moment, I can see that having the ability to invoice for larger amounts would be of benefit to businesses such as yours, who are taking larger amounts for big projects. I've shared your feedback with the team, for now you'd need to stick to sending multiple estimates, or providing a seperate estimate outside Square then charging the total amount via multiple transactions.