Generate Customer Statement

Generate Customer Statement

We generate multiple invoices to customers over a month. It is common practice (in Australia) to provide customers with a Statement collating the invoices outstanding and the total amount owed. For some reason, Square Invoices doesn't currently offer what would seem a straightforward feature. We can generate a report by customer for internal purposes, so to reformat this to a customer statement should be fairly simple.

 

Square team, if you want business that grow from small to medium to stay with you, then features like this are going to be necessary. Please implement this change.

5 Replies
Square Community Moderator

Thank you so much for this great feedback @TasTonic. I will make sure to pass this over to our product team for their visibility and consideration. 

 

Also, I would like to officially welcome you to the Seller Community! 

We would find this feature very useful, as we too can often invoice multiple times in a month, and it would be handy to create a statement showing were a customer is at with their invoices.

Square Community Moderator

Hello, again @KelJopuka,

Thanks for jumping in on this thread to share your enthusiasm for this feature request!


Just for my own understanding, when you say you want to create a statement to send to your customer, is the idea here to show them an overview of what is owed and then have them continue to pay per individual invoice? 

Currently, you can export an outstanding invoices report for an individual customer from the Reports page under Invoices in the online Square Dashboard. From this report, you have the option to click the ellipses and opt to send reminders for these overdue invoices directly to your customer.

I'll keep a lookout for your reply here in the meantime to ensure I'm on the same page with you.

Hi @Laurie_ , yep the idea is to be able to send the customers a statement so they can see a list of invoices over time, and see what ones still need paying etc. I can see the report option, and that works for me to see what reminders to send, but it doesn't appear to be something I can send to the customer by way of statement. 

 

Square Community Moderator

Got it, thanks for confirming @KelJopuka, I'm with you now!

I've flagged this with our Product Team in the meantime, and we'll continue to track the feedback we receive for this feature via this thread.

 

Until we receive further news here, the only option would be to send individual reminders for outstanding invoices.