Having alerts when clearing a gift card over a certain amount

Having alerts when clearing a gift card over a certain amount

An employee returned an item for $265 onto a gift card, she then checked to make sure the amount was on the gift card, and then cleared it without realizing the $265 was now gone for good.  We contacted square and they said there is no way to reverse it.  Having an alert if someone mistakenly clears a gift card with an amount over $2 or just an alert would have made her stop and think before wiping out a significant amount of money.  Thank you!

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Admin
 
️ Kristen
Square Community Manager
Product Engagement
Admin
Status changed to: Open
 
️ Kristen
Square Community Manager
Product Engagement