Awful customer service

[Manukgarg123]

I have my second payment on square suspended for past few days with no clear explanation. It keeps saying transfer is suspended and when I call customer support I get told I cannot get any more info and just have to wait. This is awful service. 

[Breffni]

Hi @Manukgarg123, thanks for flagging this in the Seller Community. 

I'm sorry to hear you had a poor experience with our support team, that's never our intention. 

Because Square is a card processing company, we need to know who we are doing business with, While this review is ongoing we hold the funds to ensure that we understand what they are for and how your business is run so we can guarantee a safe trading environment.

Unfortunately, we don't have access to your account here, so I can't check in on this specific transaction. You should have received an email from the Accounts Services team explaining this review and the process. When you can, please refer to the instructions in this email, after doing so, all reviews are completed within 1-2 business days.