Cards input for no show protection need to be checked for errors

[VandalBarber]

(Barbershop) I often have a no show that I go to charge the fee but then the card is no good. Why doesn't square have it checked for errors before they can save the appointment? I cant go chasing these guys down every time this happens. They usually won't respond and I never see them again. 

We're paying a service fee to get no show protection. Please implement a pre-check on the card to help protect our businesses. 

We're also still waiting on a blacklist feature. There's some rude and sometimes dangerous people we don't want coming back and I can't keep track of them and cross check every single appointment that comes across. 

[essentialnails]

Hi! I believe Square does precheck the card info before saving it. We’ve tried saving cards with errors and square typically stops us before we can save that info. We have encountered issues with clients that know they’re going to miss an appointment/no show and they lock their card to avoid a charge. Which is super inconsiderate and rude, but square also lets you charge a no-show protected appt up to ~14 days after the appointment or if the card is saved, you can charge it anytime. 

[sayra]

Hello, @VandalBarber - We appreciate your feedback and request. When it comes to canceling Appointments and our no-shows protection process, payment cards are charged when you choose to enforce your cancellation policy. If the card declines, you’ll need to contact your customer for a new payment method. Square does not have a way to know if the card gets locked or canceled after the appointment is created. Please take a look at how to Set a Custom Cancellation Policy with Square Appointments for more details on this process, including settings and rules. 

We appreciate your time while we gather more details on blacklisting customers. We will make sure to reach out to you if this comes available. 

Have a good day!