What’s one thing you wish you knew sooner about using Square for your retail business?

[sacredheart926]

Whether it was inventory, shipping profiles, online vs in-store syncing, reports, or automations — I feel like there are features we only discover after running into a problem.

What was your “aha” moment with Square, or something you learned the hard way that might help another seller?

[Crazyjamlife]

How much you will have to pay for what should be basic services.

[androo]

I like the way it is now. If they lumped more 'paid' extras into the base, then the % fees would rise. This way basic Square is cost effective, and if you want/need additional features they're paid for - and I'd assume if you want/need them there's a business need for it, so it's a cost of business. 

[kayteeS]

How "clunky" the store set-up and updating would be.

[Getonthebus]

I think there is an update to make set up an easier process.

[ascoach]

Our favorite feature is the ability to duplicate items in the Item Library.  Saves us so much time when we sell a lot of similar items.  Most of the time we just switch the category and the picture.

[BellaSposa]

The fact that for every bridesmaid dress that comes in 72 colors and 22 different sizes each need their own sku!!  That's 1584 sku's for every single item, of which I have hundreds.  An top that with the 20-75 new one's that each designer releases twice a year!  I would need a full time person just to keep the data up to date.  

[androo]

Does auto-generating SKU not work for you? 
https://squareup.com/help/au/en/article/7632-auto-generate-skus-with-square-for-retail 

[Getonthebus]

Not if you wanna match your vendor's SKU's.

[DinaLRosenberg]

I wish we were aware that it wasn't a complete inventory system... meaning, there's no way to actually notate WHERE the items are located, where overstock is, etc

[androo]

I thought it did? 
Square manages stock by location through the online Dashboard under Items & services > Inventory management, allowing for tracking, receiving, and adjusting stock levels per location. Users can transfer items between locations, set low-stock alerts, and view real-time inventory levels across multiple sites (physical and online).

[LaCyclerie]

Only in the paid version I think

[johnson_1320]

Hard lesson - That using the online website e-gift cards for payment will not let you split payments for appointments, only for our chasing items. It has limited us in raising prices because people that have values below the cost can’t use them.

Hard lesson - support is very difficult 

[Girlvic]

I wish I had a better understanding how websites worked and didn't spend 4 years battling with Square to now have to re-do it all elsewhere 😞 

Also that not showing your private home address (for home based business) would cause items to not update! Go figure! 

However, it is great for in-person sales with the Open Tickets option, which I am going to miss with my new system. 
I'll keep my Square Terminal for card payments as the fees are lower! 

[ehflower]

I wish I learned early that you could create a generic sku for an item that has a variable price.  For example, floral arrangement gn with variable price.  You print a bar code for a variable priced item and you can handwrite the price on the label.  Once you scan it through your register you can fill in the price the handwritten price on the screen.  Works great for one of a kind floral work during busy holiday times.  It also keeps tracks of the item in the category.