It never fails, each time a customer tries to go up against a company policy or tries to push you into a corner to get things their way they always play the "Customer is always right" card. Now, I'm not talking about a reasonable, legitimate customer who has played by the company rules. I mean those people who think that they are entitled and truly believe that businesses have absolutely no rights to defend themselves. They truly believe that they can buy a product, use it and then return it for a full refund even after your return policy period time has expired. I'm sure we have all dealt with customers like these before. You know, those who threaten to put a bad review on a social media platform. Those who threaten to file a credit card dispute. Those who claim an item is "Counterfeit" just to get a refund. Those kinds of customers. Yes, sometimes it's easy to just give in and move on but once customers know that your business is an easy target, when do you put a stop to it?
