Can'g get anywhere

[SusanVa]

I'm not sure this is the right space to ask this. But... I can sign in, but when I click on a page to go to, all I get is the little circle whirring and whirring around. I never get to see my transactions or anything beyond the home page. I've asked Square, and they simply tell me to clear my cache. Any ideas?

[DinaLRosenberg]

Where are you logging in from? What browser are you using? Have you made sure your computer/phone is updated?

[SusanVa]

Thanks for the reply. I am using Chrome on my desktop computer. Chrome is updated, so that's not the problem. I log in to Square okay, but then all I see is the little circle whirring around that goes nowhere. I am stick and cannot do anything. I want to see my latest transactions. Now what?

[MudFire_Dex]

@SusanVa I always check here first - Square / United States 🇺🇸 Status - issquareup.com and if it says Square is fully operational - I reset my router/wifi because many times the issue isn't Square if I confirm status.

[SusanVa]

Thank you for the advice. How does one reset the wifi?

[MudFire_Dex]

Your router should have a reset button (note - this isn't from Square just whatever provider you are using). Mine is AT&T and there is a reset button - or an app that can reset virtually. If all else fails I unplug - leave for one minute - then replug. A weak or spotty wifi connection can be a huge issue working from Chromebooks.