ACH payment not showing up as Other Tender on Transactions.csv export

[SolarSales]

Why aren't my customers' bank ACH payments, which are processed via Square, not categorized as "Other Tender" in the Transactions.csv export file?  The export shows the $ collected, BUT NOT HOW it was collected.  The report shows fields for Card, Cash, Gift Card and Other Tender.  Clearly, a bank ach belongs in Other Tender.  But it is not there!

[TheRealChipA]

Hey there @SolarSales.. I keep running into a wall when trying to research your question.  Would you mind doing a couple of screen shots showing a transaction paid by ACH and posting those here?

[Ellie_]

Hi there, @SolarSales,

Thanks for reaching out with this question, I understand how important accurate tender reporting is for your bookkeeping.

At the moment, ACH bank payments processed through Square are not classified under “Other Tender” in the Transactions.csv export. Instead, Square treats ACH as its own internal payment type, which is not broken out in the Card / Cash / Gift Card / Other Tender columns of that export. This is why you’re seeing the deposit amount, but not the tender type listed in those fields.

[SolarSales]

@Ellie Thanks for confirming this.  If Square acknowledges how imp't this classification is for bookkeeping, why is not not fixed already? 

[Laurie_]

Hi @SolarSales!

I did some further digging for you and found that our team can add an additional column to your exported CSV Transaction Report called “Bank Transfer.” This column will appear between the “Transaction Status” and “Cash App” columns, and it will indicate which payments were made via ACH transfer.

This option can be enabled for Square Sellers on request. If you’d like this added to your reports, just let me know by tagging me in your reply and I’ll have our team enable it for you. And if at any point you no longer want the “Bank Transfer” column included, you can let us know here and we can have it removed.

[SolarSales]

Thanks, @Laurie_. Please have your team turn this feature on for my account and advise me when it is activated.

Vincent @SolarSales 

[Laurie_]

@SolarSales You're welcome, Vincent! That request has been submitted to my team! 

I'll come back to you here once it's been implemented on your Square account for reporting purposes.