Re: ACH payment not showing up as Other Tender on ...

SolarSales

Why aren't my customers' bank ACH payments, which are processed via Square, not categorized as "Other Tender" in the Transactions.csv export file? The export shows the $ collected, BUT NOT HOW it was collected. The report shows fields for Card, Cash, Gift Card and Other Tender. Clearly, a bank ach belongs in Other Tender. But it is not there!

TheRealChipA

Hey there @SolarSales.. I keep running into a wall when trying to research your question. Would you mind doing a couple of screen shots showing a transaction paid by ACH and posting those here?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Ellie_

Hi there, @SolarSales,

Thanks for reaching out with this question, I understand how important accurate tender reporting is for your bookkeeping.

At the moment, ACH bank payments processed through Square are not classified under “Other Tender” in the Transactions.csv export. Instead, Square treats ACH as its own internal payment type, which is not broken out in the Card / Cash / Gift Card / Other Tender columns of that export. This is why you’re seeing the deposit amount, but not the tender type listed in those fields.

Ellie
Community Moderator, Square
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SolarSales

@Ellie Thanks for confirming this. If Square acknowledges how imp't this classification is for bookkeeping, why is not not fixed already?

ACH payment not showing up as Other Tender on Transactions.csv export